We’re sorry if you experience a problem with your Blackstar product. Our Customer Support team are here to help and will be happy to direct you to your local distributor or your nearest Blackstar authorised service centre. You can email our Customer Support team at enquiries@blackstaramps.com

You can also find details for your local distributor by clicking here

Please contact the authorised Blackstar dealer you purchased the product from to get your product serviced/repaired as soon as possible. You can read full details on the warranty process here.

In the UK our customer support line is open Mon-Fri between 8am-5pm. These times will vary if you are contacting us from outside the UK. Blackstar HQ: +44 (0)1604 817817
If you are a customer from outside of the UK, please contact your local distributor. A list of distributors can be found here.

In the UK there is a 1 year standard warranty on all Blackstar products. There is also an extended 3 year warranty available from the date of purchase. In order to activate your warranty, you shall need to register your product via our Online Portal. You can do this via the link below:

Click here to Register your product for Warranty 

Please be aware that the warranty on valves and fuses is 90 days from the date of purchase.

If you are a customer from outside the UK, then contact your local distributor for details of the warranty. A full list of Blackstar distributors can be found here.

For safety legislation reasons, we only provide schematics to authorised Blackstar Service Centres and technicians.

Our users safety is paramount to us and there are no user-serviceable parts within our products

If your product requires a repair or review from one of our authorised service centres, this can be arranged either via your local distributor (outside of the UK) or you can follow the link below to locate your nearest service centre (UK customers)

Service Centres

For safety and approvals reasons there are no user serviceable parts in Blackstar amplifiers and this also means we do not recommend any modifications to our products. Be aware that any modifications will void your warranty and servicing should only be carried out by a qualified Blackstar technician.

Your Blackstar product is powered by a high-quality lithium-ion battery. Battery performance and longevity are influenced by how it is used and charged. To ensure reliable operation and maximise battery life, please follow the guidelines below:

• Wherever possible, avoid using fast chargers. Rapid charging places additional stress on the battery and can reduce its overall lifespan.
• Do not regularly charge the battery when it is already at 100%, and avoid allowing it to fully discharge. For optimal battery health, aim to keep the charge level between approximately 30% and 80%.
• If your Blackstar product will not be used for an extended period, store it with the battery around half charged in a cool, dry, and dark environment.
• Do not use or charge the unit in hot or poorly ventilated locations, particularly at temperatures above 45°C / 113°F, such as inside a parked vehicle or in direct sunlight near a window.
• Avoid charging the battery in cold conditions below 10°C / 50°F, and do not operate the amplifier at temperatures below 0°C / 32°F.
• Protect the unit from strong mechanical impacts. Dropping the unit or subjecting it to heavy shocks may cause damage to the internal battery.

Relevant products:

• BEAM Solo
• Polar GO
• AirWire
• FLY Charge
• BEAM Mini
• ToneLink
• Carry-on Piano (all models)
• Carry-on Soundtrack
• Carry-on DWI